Client Support Summer Internship

About ROI Solutions

Do you like technology and enjoy solving problems? Do you like to work with fun, smart, nerdy, and genuinely good people? Do you want to help make the world a better place by working with some of the most progressive nonprofits in the world… those who are protecting the environment, saving wildlife, curing disease, and standing up for human rights? If so, ROI Solutions is the place for you. At ROI Solutions, we have created a diverse, accepting, creative, fun, and fast-paced environment where our staff has the opportunity to grow, learn, and share. And most importantly, have fun while doing it.

ROI Solutions recognizes that today’s students are tomorrow’s trailblazers, and we value the opportunity to benefit from your fresh perspective. You will be exposed to leading technologies that are utilized by clients to help empower their great missions.

Who We Are:

ROI Solutions, Incorporated was founded in 1999 to help nonprofit organizations achieve their missions. We have spent a great deal of time and energy building our company, hiring great talent, constantly improving our technology, and developing our CRM product Revolution Online. We have evolved, and that evolution continues every day, but our core values remain unchanged since our inception: to provide solutions and services to nonprofit clients that will help them succeed in their missions and to do so with passion and purpose. Our services are unmatched and include client support, onboarding, and data and analytics.

ROI Solutions is an equal opportunity employer that is committed to fostering a diverse, equitable and inclusive workplace. We welcome candidates from all backgrounds and identities to join us in supporting our client partners in their world changing work. It is a requirement that all ROI Solutions employees demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.

About The Internship

The members of the Client Services team are the first point of contact for our clients and their daily work. Each client has a dedicated team of ROI Client Services staff who meet with clients regularly and are responsible for answering questions related to Revolution Online; managing direct marketing related activities including file pulls, uploads, and quality control; conducting discovery meetings for new projects; training clients on new functionality; maintaining and updating business rule documentation. As an intern, you will work with 2-3 client teams to provide the exceptional client service and technical support that our clients have come to expect. You will also have the opportunity to work on internal initiatives such as the creation of Quality Control checklists and templates or interviewing subject matter experts on CRM features in order to publish “Did You Know?” articles. The ideal candidate is forward-thinking, passionate, and excited to create a positive impact within the team and for the client.

Requirements:

  • Currently pursuing a Bachelor’s degree or similar level skills through alternative route, or have other relevant education/experience.
  • Ability to commute to our Medford, MA office preferred; part or fully remote available.

Desired Skills:

  • Self-learner with passion and follow-through
  • Ability to learn new technology quickly
  • Results-driven mindset and passion for working through technical issues
  • Client focus and dedication to client satisfaction
  • Strong initiative, self-motivation, and ability to complete tasks on time and as committed
  • Strong attention to detail
  • Excellent communication skills, both written and oral
  • Ability to work with cross-functional teams
  • Ability to work well in a fast-paced, team environment
  • Good analytical and organizational skills
  • High level of accountability and integrity

What You will Learn:

Exposure to the discovery process, business analysis, project management, troubleshooting, new technologies, and an opportunity to learn the multi-faceted work of ROI Solutions. Gain an in-depth understanding of how a CRM company works, experience handling competing responsibilities in a fast-paced environment, opportunity to build meaningful relationships with key stakeholders at nonprofit organizations. Training topics will include:

  • Revolution Online CRM
  • Nonprofit fundraising terminology and concepts
  • Relational database concepts
  • Cyber Security awareness
  • Departmental overviews
  • Basic SQL (Structured Query Language)

How To Apply

If you’re looking to take responsibility, make a difference, stretch your skills and learn new things, please send a letter of interest and resume to: roi.hr.2022@roisolutions.com

COVID-19 VACCINATION REQUIREMENT

Applicants are required, where permitted by applicable law, to be fully vaccinated by date of hire to be considered for employment at ROI Solutions. By sending us your Resume and Cover Letter you are acknowledging your understanding and acceptance of this condition of employment.