Change the World with Your Data

ROI Solutions

ROI Solutions Website Terms and Privacy Policy

Effective Date: 1-May-2023

This Privacy Policy describes the policies of ROI Solutions, Inc., 200 Rivers Edge Dr, MA 02155, United States of America (the), email: [email protected], phone: 1-877-ROI-DATA on the collection, use, and disclosure of your information that we collect when you use our website ( (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. We recommend that you periodically review this page.

To print this Policy, please click ‘File’ in your browser application menu bar, select ‘Print’, and then click ‘Print.’ You can also click ‘Command-P’ on a Mac and ‘Control-P’ on a PC.

This policy applies only to our Website, available at


Notice at Collection

In this Policy, we detail the types of Personal Information collected, our policies regarding the sale and disclosure of Personal Information, the collection and use of sensitive personal information, and the names of any third parties that may directly collect or control personal information collection. We may collect or process various categories of personal information. The sections throughout this Policy regarding information collection contain information on the categories of Personal Information collected and/or whether we sell or disclose the personal information.

Regardless of the category, “Personal Information” means any information that identifies, relates to, describes, is capable of being associated with, could reasonably be linked, or can be used to identify an individual or household directly or indirectly (e.g., first and last name, date of birth, email address, gender, occupation, or other demographic information) and “you” and “your” means, a Website Visitor.

Terms not otherwise defined herein shall have the meaning as set forth in our Terms of Service. In the event of a conflict between this Policy and the Terms of Service, the terms of the Client’s Agreement will control.

If you have a request or questions regarding your Personal Information and would like to exercise any applicable rights, please contact us through the methods provided in the “Contact Us” section at the end of this Policy.



ROI Solutions does not direct the Service to children. We do not knowingly collect Personal Data from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us via one of the methods in the contact us section of this document.


Information We Collect

The Personal Information that we collect depends on the context of your interactions with ROI Solutions, the ROI Solutions products and services and their respective features you use, your location, and data protection laws. However, the Personal Information we collect for the Service broadly falls into the following categories:

      • Information You Provide to Us.You (or your organization) may provide certain Personal Information to us when your organization uses the ROI Solutions Site, Products and Services, consult with our client services team, send us an email, integrate a Platform with another service, or communicate with us in any other way. This information may include:
            • Business contact information (such as your name, job title, organization, location, phone number, email address, and country).

            • Marketing information (such as your contact preferences and interest in our products and services)

          • Information We Collect Automatically.When you use the Service, we may automatically collect or receive certain information about your device and usage of such (“Usage Data”). Such data is collected for security and diagnostic purposes only. Usage Data may include:
                • Device information. We collect information about the device and applications you use to access our Platforms, such as your IP address, your operating system, and your browser ID. We may also collect information about the cellular network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s name and unique device ID, and information about the features of our products that you accessed.
                • Log data. Our web servers keep log files that record data each time a device accesses those servers and the nature of each access, including originating IP addresses and your activity in certain ROI Solutions products and services, e.g., the date/time stamps associated with your usage, pages and files viewed, searches and other actions you take, e.g., which features you used; device event information, e.g., system activity and error reports; browser and operating system details.

                • Navigation data. We collect data about you whenever you interact with our Service, which may include the dates and times you access and your browsing activities (such as what portions of the product you used). We also collect information regarding the performance of the Service, including metrics related to the deliverability of content, communications, and other material you send or receive through the product. This information allows us to improve the content and operation and facilitate research and analysis of our Service.

                • Cookie and Tracking Data. We and our third-party partners may use various technologies to collect and store Usage Data and other Personal Information when you use the Service, and this may include using cookies and similar tracking technologies such as pixels, and web beacons. These technologies may allow us to collect information such as the recipient’s IP address, browser, email client type, and other similar data.
                    • To the extent practicable, we may use this Usage Data in an aggregated, de-identified, and/or anonymized manner; however, such Usage Data may be considered Personal Information in some, but not all, countries, including countries in the European Economic Area (“EEA”). We use cookies and other tracking technologies to collect this information. For further information, please review our Cookie Notice available by clicking the Cookie Settings icon at the the lower left of the screen on the website.


          How We Use Your Information

          We will use the information that we collect about you for the following purposes:


          Marketing / Promotional

          We will use your information to communicate with you for marketing/promotional purposes only after requesting and receiving your consent to do so.


          Service Functionality / Improvement

          To communicate with you about your account and provide customer support in performance of our contracted obligations with you for the use of the ROI Solutions products and services or where we have not entered into a contract with you, in reliance on our legitimate interests in administering and supporting the ROI Solutions products and services. To personalize your use of the ROI Solutions products and services. To perform data analytics projects in reliance on our legitimate business interests in improving and enhancing the ROI Solutions products and services for our clients.



          To enforce compliance with data protection laws, and to protect the rights and safety of our Partners in reliance on our legitimate interest to protect against misuse or abuse of our Service and to pursue remedies available. This may include developing tools and algorithms that help us prevent violations.

          If we detect abusive or illegal behavior related to your activity, we may share your activity or portions of it with affected mobile carriers, ISPs, anti-spam organizations, or law enforcement agencies to the extent permitted or required by data protection laws.

          We use Cookie and Tracking data to provide analytics information, understand client usage and improve the effectiveness of our Service.


          Legal Compliance

          To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms. To provide information to representatives and advisors, including law enforcement, attorneys, and accountants, to help us comply with legal, accounting, or security requirements in reliance on our legitimate interests.


          How We Disclose Your Information:

          We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:



          We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

          We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.


          Retention Of Your Information:

          We will retain your personal information with us for as long as needed to provide the Service or for as long as we need it to fulfill the purposes for which it was collected, as detailed in this Privacy Policy. We may need to retain certain information for longer periods, such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.


          Your Privacy Rights

          Data protection laws provide consumers with specific rights regarding Personal Information. For example, you may have the right to request that businesses subject to the Data Protection Laws disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. Additionally, a business cannot discriminate against you for exercising a right.

          Our receipt and collection of any consumer Personal Information is completed in order for us to provide the Service at the request of the user.

          Any capitalized terms not defined elsewhere in this Policy shall have the meaning ascribed to it in data protection laws, and solely for this section, the term “Personal Information” has the meaning given under data protection laws, which have various exclusions and exceptions that may impact our responses when you exercise your rights. Depending on your residence, the rights available to you may differ in some respects. Please find an overview of data subject rights below:


          Access to Specific Information and Data Portability Rights

          You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and confirm your verifiable Consumer request, we will disclose to you:

            • The categories of Personal Information we collected about you.

            • The categories of sources for the Personal Information we collected about you.

            • Our business or commercial purpose for collecting that Personal Information.

            • The categories of third parties with whom we share that Personal Information.

            • The predicted period that the Personal Information will be stored.

            • The Personal Information that you have given us in a structured, commonly used, and machine-readable format. You have the right to send that Personal Information if the processing is based on consent pursuant to or on a contract and is carried out by automated means (also called a data portability request).


          Deletion and Erasure Request Rights

          You have the right to request that we delete or erase any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable Consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records unless an exception applies.

          A non-exhaustive list of examples of reasons we may deny your deletion request includes situations where the personal information is necessary for us or our service provider(s) to:

            1. Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
            2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
            3. Debug products to identify and repair errors that impair existing intended functionality.
            4. Exercise free speech, ensure the right of another Consumer to exercise their free speech rights, or exercise another right provided for by law.
            5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546et. seq.).
            6. Enable solely internal uses that are reasonably aligned with Consumer expectations based on your relationship with us.
            7. Comply with a legal obligation.
            8. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.


          Right to Correct

          You have the right to correct your Personal Information if inaccurate.


          Right to Consent and/or Limit the Use and Disclosure of Your Sensitive Personal Information

          You have the right to consent to and/or limit our use of your sensitive personal information to that which is necessary to perform services, provide the goods reasonably expected, or as authorized under applicable regulations. You may submit a request using the “Contact Us” section to exercise this right.


          Right to Anonymity

          You also have a right to request anonymity,meaning that your Personal Information would not be collected or processed. If you choose to exercise this right, we may not be able to provide you with your requested goods or services.


          Right to Object

          You have the right to object, on grounds relating to your particular situation, to processing of your Personal Information which is based on our legitimate purposes. We will stop processing the Personal Information unless we have compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defense of legal claims.


          Right to Restriction of Processing

          You may have the right to restrict the processing for the below reasons:

            • You contest the accuracy of your Personal Information for a period enabling us to verify the accuracy of the Personal Information

            • The processing is unlawful, and you oppose the erasure of the Personal Information and request the restriction of their use

            • We no longer need the Personal Information for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims

            • You exercised your right to object to processing pending the verification whether our legitimate grounds override yours


          Right to Contact a Supervisory Authority

          You have the right to complain to a data protection authority about our collection and use of your Personal Information. Contact details for data protection authorities: EEA (available here), Switzerland (available here), and certain non-European countries (including the US and Canada).


          Contact Us

          Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise your rights regarding your Personal Information, or if you have any questions regarding this Policy or our privacy practices, please email us at [email protected] call us at 1-877-ROI-DATA, or write to us at:

          ROI Solutions, Inc., 200 Rivers Edge Dr, Medford, MA 02155 USA, Attention: Data Protection Officer

          You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].

          Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.


          Cookies Etc.

          Do-Not-Track Signals

          Do Not Track (“DNT”) is a privacy preference you can set in most web browsers.

          You can learn more about Do Not Track here.

          ROI Solutions uses to manage cookie policies and allow visitors to select consent across necessary, functional, analytics, performance, advertisement, and other cookie categories. Visitors can choose which cookies they consent to by accepting or rejecting all and per category. For further information, please review our Cookie Notice available by clicking the Cookie Settings icon at the the lower left of the screen on the website.

          ROI Solutions will respect the active DNT of the visitors’ browsers and avoid placing tracking cookies even if they have consented to use the cookies on the website.



          The security of your information is important to us, and we will use reasonable security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security. Consequently, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.


          Third Party Links & Use Of Your Information

          Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.