Client Services & Support
It's Not Just Technology
It's the People Behind It
If you have ever been frustrated by a software platform, felt stuck, or sat on hold waiting for support, we feel for you. At ROI Solutions, we understand what your organization is up against. Our solutions are designed to help your organization succeed in its mission. Our people are passionate, curious, and driven to assist you in achieving your data management, fundraising, and marketing goals. We are here for you every step of the way.
Client Services that Cares for You
Each ROI Solutions client is paired with a Client Team composed of seasoned nonprofit data management and fundraising specialists passionate about helping your organization get the most out of its technology. These hands-on strategic relationships result in more effective communication, fundraising, and awareness of your mission. We aim to become an extension of your team.
It might sound like a big statement, but it’s true: we partner daily with our clients to help make their data management and fundraising aspirations a reality. Our dedicated approach to client service, active listening, the know-how we provide, and simply being there when you need us helps our clients build life-long relationships with their constituents.
Learn what it means to be an ROI Solutions Client.
- From strategic counsel, day-to-day operations, and hands-on data services, your ROI Solutions team becomes an extension of your team.
- No support queue – you have direct access to your dedicated client services team.
- Customized training to meet your unique needs.
- One-on-one support that begins during implementation and continues throughout our entire relationship.
- We listen to our clients' needs and transform ideas into actionable results.
- A true partnership, intellectual curiosity, speedy and thoughtful solutions, deep collaboration, and innovation combine to empower your success.
Does Your Technology Partner Listen to You?
At ROI Solutions, we are driven by our clients’ success. We actively collaborate with our clients to understand their evolving needs and quickly and intelligently develop solutions that translate into improved outcomes. We don’t just say it. We mean it: our clients are our partners.
Revolution CRM
Client Services & Support
- ROI Solutions is always there to help you maximize your organization's use of Revolution CRM.
- We don't believe in helpdesk tickets. We believe in one-on-one conversations to help you get the answers you need when you need them.
- From strategy to ongoing operations, your dedicated client services team will help you think through challenges and capitalize on opportunities.
- Our support team is available 24-7 to ensure you get answers to your questions when you need them.
- We take time to understand your unique business rules and partners' ecosystem; our Client Services team will help you streamline your operations.
- Have an idea? Our team will work with you to understand the business use case and, together with our Product team, will make that idea a reality.
Unite Analytics
Client Services & Support
- Unite Analytics was built by nonprofit technology specialists that strive to help you answer the questions that will drive your success.
- ROI Solutions does not leave you alone floating in your new data lake. Our team is there for you from implementation every step of the way to ensure you get the most out of your data.
- Need to ingest a new data set? Our team can script automation to connect to your inbound data stream.
- We provide hands-on training within your unique instance of Unite Analytics to help you ingest data, connect your datasets, resolve the identities of your constituents, and analyze the trends in your data.
- Unite Analytics users meet regularly to share best practices, discuss analytic solutions, and collaborate to drive our development path.
Ignite Marketing
Client Services & Support
- ROI Solutions works with you to understand your multi-channel marketing strategy to recommend the best path to maximize your constituent journey.
- Our team collaborates with your organization to activate an effective multi-channel marketing strategy that helps you reach and engage with your target audience in meaningful ways.
- ROI Solutions will implement Ignite Marketing to help your organization reach a wider audience and effectively engage with them through various platforms and applications.
- Through ongoing consultation and hands-on service, we can help you target your audience by integrating with the channels and applications your constituents frequent.
- We work collaboratively with our clients to help activate marketing campaigns that will achieve results.
Milo Intelligence
Client Services & Support
- MiLo Intelligence improves targeting accuracy with machine learning models built and nurtured by our nonprofit technologists.
- The MiLo team starts by working with you to better understand your goals and determine success metrics.
- Our data experts curate and transform the data that will drive positive outcomes.
- We will implement a training data set and a testing data set. The training set is used to train the machine learning model, while the testing set is used to evaluate the model's performance against your historical data and in real-life campaigns.
- Through years of modeling experience, the MiLo team works with your organization to learn from real-world campaigns to further refine the models for optimal performance.
- If you have a great idea and are searching for that elusive audience, let MiLo help you find it.
Do You Believe in Partnership?
ROI Solutions is committed to the success of the missions we serve. We pride ourselves on exceptional client service and actively work with our clients to help them solve their ongoing technology needs.
