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Revolution CRM
A customizable CRM for nonprofits that is scalable, flexible, and secure.
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Unite, enrich, and analyze your data sources in one integrated solution.
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Design, optimize, and automate your constituent journey across all channels.
MiLo Intelligence
Machine learning models built and nurtured by data and fundraising experts.
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On-time and on-budget implementation services that convert, clean, and tune your data and business rules.
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Integrate multiple applications and data sets into an accessible dashboard of insights and actions.
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A team of nonprofit technologists committed 24x7 to your organization's mission and success.
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ROI Solutions training is available when needed, comprehensive, personalized, and always included.
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Mine your campaign efforts with analysis, insights, and reports to pull the data you seek, test, target, and adapt.
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ROI Solutions helps you drive the member experience in your broadcast area.
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ROI Solutions helps organizations preserve and protect the sanctity of animal lives.
Health & Human Services
ROI Solutions puts the human at the center of your constituent experience.
International Relief
ROI Solutions helps organizations quickly mobilize when environmental or humanitarian emergencies occur.
Social Justice & Civil Rights
ROI Solutions helps you seize the moment when events demand quick mobilization.
Environmental Protection
ROI Solutions organizes your technical ecosystem, so you can focus on the natural ecosystem.
Why ROI Solutions
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Revolution CRM
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Data Management & Storage
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Tune Your Targeting
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Harness the platform and point solution circus, align technology with your organization's goals.
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Constituent relationships are built upon trust, and we take data security and confidentiality as seriously as you do.
Finance & Operations
See how ROI Solutions builds bridges between finance and operations, simplifying reconciliation each month.
Direct Marketing
ROI Solutions platform helps marketers scale their engagement ambitions by unifying their data.
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We empower fundraisers to transform relationships by shortening the fundraising cycle through teamwork and strategy.
Data Analytics
Manage the only constant in data analytics, change. ROI Solutions helps you ask the questions you never thought to ask.
Why ROI Solutions
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See Our Testimonials
We are thrilled to have a partner in ROI Solutions – a company that actively supports our mission and whose technology helps us better serve our members and help us reach our immediate and long-term constituent engagement and revenue goals
DeLinda Mrowka
Chief Audience Officer
KQED
We had two teams, two CRMs, countless different procedures, and a challenging road ahead. Our ROI implementation team made us feel comfortable and confident from day one. They thoughtfully guided us through the entire process offering guidance through suggested best practices and allowing us to forge our own path. They were thorough and kept us on track, and we could launch even a few days ahead of our projected timeline!
Brynn Carris
Director of Membership and Development Operations
Vermont Public
After an extensive needs assessment and selection process that included significant feedback from public media stations and rigorous due diligence, we’re excited to invest in the future capacity of our public media community.
Michal Heiplik
President
CDP
We searched for our next CRM after maintaining several systems to manage each affiliate organization. The consolidation and transition have transformed our ability to work with our data, and it has radically improved our reporting and the efficiency of our operations across the whole organization. The ROI team has also remained integral to ensuring the integration across our offline and online systems function smoothly.
Joanne Wilson
Vice President, Advancement Operations
Humane Society of the United States
Asking donors at the right time to become part of a recurring giving program is vital to our success, but response rates are tiny in the mail. We need the insights a machine learning model can give us to optimize the resources we have to invest in these efforts. The plan is to take the typical huge invite audience and look to mail the top 50% which should get us 90% of the responders, per the model back testing.
Emily Courville
Senior Director, Analytics
Humane Society of the United States
I like that the ROI Solutions team is willing to dive into, think through, and help solve a problem. It’s not really just the product. It’s the team.
Greg Herr
Membership Services
The Public Interest Network
Connecticut Public is very excited about our transition to Revolution CRM. We see tons of opportunities for improved member management, efficiencies in workflow, and a big improvement in UX with a more intuitive and easy-to-use interface than Salesforce. The project management and support from the ROI team is unparalleled, and we’re excited to be working with a knowledgeable and dedicated partner.
Lauren Komrosky
Chief Digital Officer
Connecticut Public
In a previous position, the organization I worked for went through a database conversion, which didn’t go as well as we had planned. So, when I interviewed at Special Olympics, I was told one of the first things we’d be working on was a database conversion. I was still feeling wounded from my previous experience but was ready to help tackle this project. As we went through our selection process, I learned that many on our ROI Solutions team had prior experience with Special Olympics and historical knowledge that I didn’t have coming in; I knew we were in good hands. It was a seamless process, and the ROI Solutions team restored my faith in how a database conversion can go.
Monica Muten
Vice President, Direct Response Marketing
Special Olympics
Before the transition to Revolution CRM, Special Olympics faced numerous challenges. Our sustainers were managed in one system, while planned giving was handled in another. Integration with our online fundraising system was a struggle, and reconciliation with our finance department was cumbersome. We also had lots of duplicate records. However, since the implementation of Revolution CRM, we have a reliable single system of record, significantly improving our supporter engagement and instilling confidence in our operations.
Monica Muten
Vice President, Direct Response Marketing
Special Olympics
ROI Solutions has consistently demonstrated its commitment to our cause throughout the course of our relationship. They provide financial support and actively participate in our events, including our National Dinner. Their team’s enthusiasm and dedication are unmatched. I remember one year, when Cyndi Lauper sang ‘Girls Just Want to Have Fun’ at our Dinner, Gina and I were dancing, screaming at the top of our lungs. It was a testament to the fun and supportive environment that ROI Solutions fosters. And no one knows how to have fun like Gina!
Susan Paine
Vice President, Analytics & Strategy
Human Rights Campaign
Before implementing Revolution CRM, we were working out of multiple systems. Each department had its own system; yes, they were supposed to talk to each other but didn’t. An integrated ecosystem allowed us to reset, rethink how we do business, and unite as an organization. ROI Solutions is not in the business of selling you a database. What it is in the business of is partnering with you to provide you the CRM and all of the support they can provide for you to think through how you use this tool at your organization to do your work more efficiently, effectively, and more successfully.
Mary Murtala
Senior Director of Development Operations
National Parks Conservation Association
One of the main reasons we are happy with our partner relationship with ROI Solutions is that they’re very responsive in listening to our suggestions. I have a highly innovative team, and having a partner that meets them with that innovation is critical for us, our organization’s success, and, ultimately, our mission.
Steve Kehrli
Vice President of Development
People for the Ethical Treatment of Animals
ROI Solutions offers unparalleled client service. Human Rights Campaign has worked with them since 2001, and they are a true partner. Sometimes, when we have a really sticky wicket, we feel like ROI Solutions is part of the Human Rights Campaign. There’s no “us” and “them.” It is rare to have a relationship like that with a database provider for 23 years and to be happy and trust that they have your best interests at heart. Most nonprofits don’t have that. Many marriages don’t have that!
Susan Paine
Vice President, Data Analytics & Strategy
Human Rights Campaign
We were looking to develop more 1:1 relationships with our members, but to do that, we needed to reallocate resources and find efficiencies. The ability to rethink our old processes at once generated those efficiencies. We had a vastly improved sustainer billing process, one of the most measurable out-of-the-box improvements, with over 57,000 sustainers. Now many people on our gift processing team can focus on our members rather than spending time keying data.
Frank Glavin
Chief Information Officer
WHYY
ROI Solutions invests time, talent, and effort into its systems. Everyone at ROI Solutions is focused on improving Revolution CRM and your use of it.
Mary Murtala
Senior Director of Development Operations
National Parks Conservation Association
I have been in the High Touch experience daily since it became available. The system is clean and intuitive and streamlines the moves management process, which has helped us significantly clean up our major gift data and manage the end-to-end process better. You can see on one screen precisely what is happening in your portfolio. What is due and whether it’s a solicitation, an email, or a follow-up phone call. To be able to have that in one snapshot has been tremendous. The system helps us think, and I appreciate how the system will nudge you along. It also helps on the management side. It helps me to understand my team’s outreach to donors, their portfolio, and their workload. It helps me ensure our donors are appropriately stewarded. It has helped us organize a massive amount of information. We’re better able to target and segment our donors.
LaShanda Jackson
Former Vice President of Development
Common Cause
ROI Solutions’ innovative AI technology, MiLo Intelligence, is efficient and seamless. At HRC, we have used various predictive models over the years. We have been very impressed with the results from MiLo in both our recent and very deep-lapsed audiences. We have found those elusive ‘needles in a haystack’ among our deepest lapsed donors that we would likely have never touched using our regular segmentation and modeling efforts.
Susan Paine
Director of Analytics & Strategy
Human Rights Campaign
PETA’s sustainer program represents over $9 million annually for the organization. Even a 1% positive change in sustainer retention represents tens of thousands of dollars in revenue. So, we are working with MiLo to identify those at-risk audiences and create intervention strategies to prevent churn.
Hollie Kuntzmann
Director of Fundraising Operations
People for the Ethical Treatment of Animals (PETA)
“It’s ROI Solutions’ industry knowledge, care in our partnership, and appreciation of our mission that makes such a difference. You’re not just a checked box on someone’s schedule to show if something’s red or green that week. In a sea of vendors, it’s hard to know who you can really trust. ROI Solutions has never failed us, and they’ve been consistent in terms of performance and support for our staff.”
Lauren Komrosky
Chief Digital Officer
Connecticut Public
One of the reasons I love working at ROI Solutions is that we’re at an exciting stage in the company’s development, where we are refining our processes, tools, and technology to keep pace with the growth and needs of our client base. I like the challenge of streamlining and operationalizing how our teams work together to make our work as efficient and foolproof as possible. Meanwhile, ROI’s growth is measured to ensure we retain our strong connections and commitments to each other and our clients. Our primary focus is on supporting the vital work of our nonprofit clients, not growing our bottom line.
Marie Colbert
Technical Services Manager, Professional Services
ROI Solutions
One of our biggest concerns is the amount of data that we have and the data flowing at us from all angles from different applications. ROI Solutions has been beneficial in identifying what matters and what doesn’t, cutting out the background noise, and focusing on what’s important within our data.
Steve Kehrli
Senior Vice President of Development
People for the Ethical Treatment of Animals (PETA)
Revolution CRM’s architecture makes connecting and integrating with different partners easy. It is critical because each partner is best of breed for us and serves our purposes best.
Jeff Regen
Vice President of Development
WETA
We’ve had several changes with our direct marketing agencies over the last few years. Throughout those transitions, ROI Solutions has been the constant. We can always rely on them to provide exceptional service and data quality as our direct response strategy evolves. They helped us onboard our new agencies and understand our data and programs. We can always count on our team at ROI.
Lisa Wettstaedt
Former Sr. Director, Integrated Marketing
Muscular Dystrophy Association
Working at Defenders of Wildlife has been my first experience with Revolution CRM. I’ve used many systems in the past, and I’ve been amazed at how easy it has been to acclimate to their user interface, figure out where everything is, and quickly view the data we have stored in the solution.
Dana Hickman
Director, Marketing Operations
Defenders of Wildlife
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A Q&A with Data Visionary Michelle Grames, American Lung Association
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Why ROI Solutions
Revolution CRM
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Why ROI Solutions
Revolution CRM
Unite Analytics
Ignite Marketing
MiLo Intelligence
Client Experience
Implementation
Integration
Client Services & Support
Training and Adoption
Data Management Services
Implementation
Integration
Client Services & Support
Training and Adoption
Data Management Services
Mission Focus
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Health & Human Services
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Animal Rights & Welfare
Health & Human Services
International Relief
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Information Technology
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Resources
Trending
See Our Resources
Blog
Client Stories
About ROI Solutions
Social
Careers
Trending
See Our Resources
Blog
Client Stories
About ROI Solutions
Social
Careers
Why ROI Solutions
Products
Revolution CRM
Constituent Management
High Touch Prospect Management
Constituent Care
Financial Management
Reporting & Information Management
Campaign Management
Business & Process Automation
Data Integrity & Hygiene
Technology & Security
Unite Analytics
Data Management & Storage
Identity Resolution
Analysis & Insights
Ignite Marketing
MiLo Intelligence
Custom Machine Learning Models
Tune Your Targeting
The Team Behind the Machine
Client Experience
Implementation
Integration
Client Services & Support
Training and Adoption
Data Management Services
Mission Focus
Public Media
Animal Rights & Welfare
Health & Human Services
International Relief
Social Justice & Civil Rights
Environmental Protection
Role Enablement
Information Technology
Security & Compliance
Finance & Operations
Direct Marketing
Fundraising & Development
Data Analytics
Resources
Trending
See Our Resources
Blog
Client Stories
About ROI Solutions
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ROI on Social
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