Technical Account Manager

About the Position:

ROI Solutions’ Account Managers are passionate, client-facing superstars who serve as a day-to-day point of contact for our impressive roster of nonprofit clients.  They are dedicated to helping our clients utilize our CRM to its fullest to help them achieve their missions.  Client satisfaction is our top priority and our Account Managers build strong and long-lasting client relationships.  This role requires outstanding professionalism, great communication skills and collaboration, and most importantly, an unwavering commitment to helping nonprofits make the world a better place.

Skills and Experience Preferred

  • Experience with nonprofit data management/CRM or multi-channel marketing.
  • Experience managing multiple project priorities in a timely manner.
  • Ability to translate client business requirements into formal written specification documents.
  • Ability to read and interpret client data selection requests.
  • Ability to read/interpret basic SQL statements is preferred; ability to write basic SQL queries for problem solving and research is a plus.
  • Great communication skills.

Specific Tasks

  • Maintain and update client business logic collaboratively with clients.
  • Work with internal technical resources to facilitate programming requirements.
  • Effectively manage workflow for data requests (data pulls, uploads, etc.).
  • Proactively monitor daily, automated processing.
  • Serves as ‘First Responder’ to general day-to-day questions/’how to’ communications on ROI’s products and services.
  • Serves as lead communicator on regular client status check-in meetings.
  • Works with senior staff on special projects as needed.

How to apply:

If you’re looking to take responsibility, make a difference, stretch your skills and learn new things, please send a letter of interest and resume to:

ROI Solutions is an equal opportunity employer that is committed to fostering a diverse, equitable and inclusive workplace. We welcome candidates from all backgrounds and identities to join us in supporting our client partners in their world changing work. It is a requirement that all ROI Solutions employees demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.


Applicants are required, where permitted by applicable law, to be fully vaccinated by date of hire to be considered for employment at ROI Solutions. By sending us your Resume and Cover Letter you are acknowledging your understanding and acceptance of this condition of employment.