Change the World with Your Data

ROI Solutions
“We embrace clients who look for a technology company to serve as their partner, and we’re always happy to find a partner on the other end. And that’s what we found through our work with WHYY. We found a team eager to make changes to improve their overall member experience. We learn considerably from our client organizations with every implementation, making us stronger for the next client implementation.”

Founder & CEO

ROI Solutions

Big Changes:

WHYY Brings Big Sustainer Growth and Greater Member Relationship Focus

ROI Solutions | WHYY

In 2019, WHYY replaced its sunsetting CRM, digital engagement eCRM, payment processor, and caging vendor all at once in the pursuit of a single source of constituent data. It was a lot to take on all at once; however, it allowed WHYY to holistically rethink its 10+-year-old business processes with an eye toward automation and efficiency. And nowhere was that more measurable than its sustainer program.

WHYY was able to leverage proven Revolution CRM best practices, robust payment processing, and automation of many previously manual processes to increase efficiency and improve sustainer processing success to maintain and grow its monthly sustainer program to provide the organization with greater financial stability.

About WHYY
WHYY is the leading public media organization in the Philadelphia Region, including Delaware, New Jersey, Pennsylvania, and beyond. Founded in 195, WHYY produces popular content like Fresh Air with Terry Gross.

Learn more about WHYY:


Inefficient and highly manual payment processing doesn’t scale to a sustainer program of WHYY’s size. WHYY wanted to find efficiencies and provide staff with the space and the time to spend more time with members to develop 1:1 relationships.


Without the automation of monthly sustainer processing and credit card recapture processes, the sustainer program would not be as healthy, robust, and financially dependable as it is today.
ROI Solutions

The Solution

Significant Automation of Manual Processes

WHYY’s 57,000 monthly sustainers account for 40% of the organization’s unrestricted revenue, but managing the program was highly manual, and processing declines were very staff-intensive. With Revolution CRM, WHYY could automate 10-12 previously manual processes, including payment processing, transaction recycling, and the incorporation of credit card updating. Frank Glavin says, “the credit card recapture rate is twice what it was at a fraction of the cost.”


Revolution CRM replaces sunsetting CRM.


New payment processor and caging vendor.


Automation of 10-12 manual processes.


Automated processing, recycling, and card updating.

The Result

Impressive Sustainer Growth Provides Financial Stability

WHYY has been able to reallocate staff time to focus on better-serving members and developing more 1:1 relationships. And WHYY members feel the love because staff can focus on the member experience. The end result is an impressive 17-20% growth in the sustainer program.

“I’ve worked with many large software providers over the years, and the team at ROI Solutions was extremely impressive. There are a lot of supposed world-class providers that don’t do as good a job as our ROI team.”

Learn more about WHYY’s work with ROI Solutions in this client spotlight.

ROI Solutions

Purpose-Built Solutions for Nonprofits

ROI Solutions empowers nonprofits’ one-on-one communication strategy so your organization can reach the right people at the right time with the right ask through the right channel.  We know your organization works hard to make the world a better place, and ROI Solutions is here by your side to help you achieve your mission.  We are on your team.

Revolution CRM

A customizable CRM for nonprofits that is scalable, flexible, and secure.

ROI Solutions | Revolution CRM

Unite Analytics

Unite, enrich, and analyze your data sources in one integrated solution.
ROI Solutions | Unite Analytics

Ignite Marketing

Design, optimize, and automate your constituent journey across all channels.
ROI Solutions | Ignite Marketing

MiLo Intelligence

Machine learning models built and nurtured by data and fundraising experts.
ROI Solutions | MiLo Intelligence

ROI Solutions
Client Experience

On-time and on-budget implementation services that convert, clean, and tune your data and business rules.
Integrate multiple applications and data sets into an accessible dashboard of insights and actions.
A team of nonprofit technologists committed 24×7 to your organization’s mission and success.
ROI Solutions training is available when needed, comprehensive, personalized, and always included.
Mine your campaign efforts with analysis, insights, and reports to pull the data you seek, test, target, and adapt.

We Empower World-Changing Nonprofit Organizations

With Passion and Purpose, We Provide Solutions and Services Built by Nonprofit Technologists.

ROI Solutions | Human Rights Campaign
ROI Solutions | CDP
ROI Solutions | Vermont Public
ROI Solutions | KQED
ROI Solutions | WHYY
ROI Solutions | PETA
ROI Solutions | WETA
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