Client Services & Support

Client Services & Support

Our clients come first.

Each ROI Solutions’ client is paired with a Client Team comprised of seasoned nonprofit data management specialists that help your organization get the most out of Revolution CRM. We aim to become an extension of your fundraising and operations teams. These hands-on strategic relationships result in more effective communication, fundraising, and more awareness for your mission. 

It might sound like a big statement, but it’s true: every day, we partner with our clients to utilize Revolution CRM to its full potential. Our dedicated approach to client service, our active-listening, the know-how we provide, and simply being there when you need us most, helps our clients build life-long relationships with their constituents.  

Dedicated Partnership

Our dedication to client service means that you are never put into a support queue, never reduced to a ticket number, never forgotten. As a ROI Solutions client, you are partnered with a Client Services team who understands your business requirements, and your data management and fundraising goals and aspirations. What does that mean for you?

  • No support queue – you have direct access to your dedicated client services team
  • Customized training to meet your unique needs
  • One-on-one support that begins during implementation and continues throughout our entire relationship

It’s not really just the product, it’s the team. I like the fact that the ROI Solutions team is willing to dive into, think through, and help solve a problem.

Greg Herr
Membership Services
The Public Interest Network

Once the dialogue begins, it doesn't end. Anytime you need to understand something better, think through what the process might look like, what's coming up next, ROI Solutions is always there for you.

Mary Murtala
Senior Director Development Operations
National Parks Conservation Association

But don’t take our word for it.

See our clients explain why they choose ROI Solutions: true partnership, intellectual curiosity, speedy and thoughtful solutions, deep collaboration, and innovation that empowers success.

Is having a dedicated team behind your CRM important to you?

Let’s find out! We want to hear more about your organization’s mission and data management aspirations. Set up a call with us today to discuss how we may to be able to help your organization.