From an Idea to an Enhancement

From an Idea to an Enhancement

I started at ROI Solutions in 2011 on the Client Services team as a Technical Account Manager. I led user training (you may remember me as the voice behind ROI University training sessions over the years), and now I serve as a Product Manager. And we wanted to share how we get from a client idea or suggestion to something new in Revolution Online.

Your expert programmers at ROI Solutions write and maintain the software you use anytime you are logged into Revolution Online. However, what is written down in lines in the programming language are the result of many meetings and decisions that happen far ahead of a programmer starting to code. ROI Solutions relies on an ecosystem of inputs that help us answer the question: how can we consistently deliver the best possible product that empowers our user community to meet their diverse goals?

As a Product Manager here at ROI Solutions, much of what I do is communication, listening to what users have to say, watching how they interact with Revolution Online and identifying parts of the application or processes that could be streamlined or made more efficient for all of our users.

To decide what to evolve next, Product Managers manage a portfolio of components in the application, becoming experts on how each tool was developed, how it is currently in use, and how it can be made even better. Our mandate within the company is to keep the product ever-evolving so it continually meets the needs of all of our clients. Our clients are the smartest and most-strategic organizations in the country and are also very vocal with ideas and suggestions. We in the Product Team welcome your ideas and feedback so keep those coming and thank you for all that you do in your work and in helping to making our product the best CRM available to nonprofit organizations.