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A customizable CRM for nonprofits that is scalable, flexible, and secure.
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Unite, enrich, and analyze your data sources in one integrated solution.
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Design, optimize, and automate your constituent journey across all channels.
MiLo Intelligence
Machine learning models built and nurtured by data and fundraising experts.
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Integrate multiple applications and data sets into an accessible dashboard of insights and actions.
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A team of nonprofit technologists committed 24x7 to your organization's mission and success.
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ROI Solutions training is available when needed, comprehensive, personalized, and always included.
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Mine your campaign efforts with analysis, insights, and reports to pull the data you seek, test, target, and adapt.
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ROI Solutions helps you drive the member experience in your broadcast area.
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ROI Solutions helps organizations preserve and protect the sanctity of animal lives.
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ROI Solutions puts the human at the center of your constituent experience.
International Relief
ROI Solutions helps organizations quickly mobilize when environmental or humanitarian emergencies occur.
Social Justice & Civil Rights
ROI Solutions helps you seize the moment when events demand quick mobilization.
Environmental Protection
ROI Solutions organizes your technical ecosystem, so you can focus on the natural ecosystem.
Why ROI Solutions
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Revolution CRM
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Harness the platform and point solution circus, align technology with your organization's goals.
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Constituent relationships are built upon trust, and we take data security and confidentiality as seriously as you do.
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See how ROI Solutions builds bridges between finance and operations, simplifying reconciliation each month.
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ROI Solutions platform helps marketers scale their engagement ambitions by unifying their data.
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We empower fundraisers to transform relationships by shortening the fundraising cycle through teamwork and strategy.
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Manage the only constant in data analytics, change. ROI Solutions helps you ask the questions you never thought to ask.
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Asking donors at the right time to become part of a recurring giving program is vital to our success, but response rates are tiny in the mail. We need the insights a machine learning model can give us to optimize the resources we have to invest in these efforts. The plan is to take the typical huge invite audience and look to mail the top 50% which should get us 90% of the responders, per the model back testing.
Emily Courville
Senior Director, Analytics
Humane Society of the United States
One of our biggest concerns is the amount of data that we have and the data flowing at us from all angles from different applications. ROI Solutions has been beneficial in identifying what matters and what doesn’t, cutting out the background noise, and focusing on what’s important within our data.
Steve Kehrli
Senior Vice President of Development
People for the Ethical Treatment of Animals (PETA)
PETA manages a robust digital advertising program and an extensive database of supporters. Before ROI Solutions’ Push to Social, our teams manually curated supporter lists and individually uploaded each data file into ad networks to create audiences. This time-consuming process limited the audience segments we could reach and the frequency of our uploads. Now that we’ve automated that process in Revolution CRM, we focus our time on creating compelling ads to share our message across responsive audience segments and discover new audiences to reach. This has increased engagement, revenue, and leads for our program.
Steve Kehrli
Senior Vice President of Development
PETA
Once the dialogue begins, it doesn’t end. Anytime you need to understand something better, think through what the process might look like and what’s coming up next. ROI Solutions is always there for you.
Mary Murtala
Senior Director of Development Operations
National Parks Conservation Association
Who is ROI Solutions? A true partner. They have made our success their business. Whether a complex direct mail appeal or needs to organize volunteer information better, the ROI team will provide innovative ideas and deliver solid solutions. We have an outstanding service provider in ROI.
Michelle Grames
Director of CRM Systems
American Lung Association
PETA’s sustainer program represents over $9 million annually for the organization. Even a 1% positive change in sustainer retention represents tens of thousands of dollars in revenue. So, we are working with MiLo to identify those at-risk audiences and create intervention strategies to prevent churn.
Hollie Kuntzmann
Director of Fundraising Operations
People for the Ethical Treatment of Animals (PETA)
ROI Solutions offers unparalleled client service. Human Rights Campaign has worked with them since 2001, and they are a true partner. Sometimes, when we have a really sticky wicket, we feel like ROI Solutions is part of the Human Rights Campaign. There’s no “us” and “them.” It is rare to have a relationship like that with a database provider for 23 years and to be happy and trust that they have your best interests at heart. Most nonprofits don’t have that. Many marriages don’t have that!
Susan Paine
Vice President, Data Analytics & Strategy
Human Rights Campaign
Clean with purpose, order, and strategic timing! Don’t be afraid to utilize a combination of strategies to custom-fit your hygiene initiative. At WETA, one of our tactics was to utilize the ROI Possible Duplicates module in proximity to a deployed NCOA update. Theoretically, one would assume duplicates with the same address will appear in higher volume after your CRM has been updated via NCOA. Post NCOA is a great time to dive into your possible duplicates, as this practice will make your routine QC maintenance that much easier since your strongest effort will be concentrated to a time period when you know more possible dupes will surface.
Tony Martin
Senior Manager
Development Operations
Before implementing Revolution CRM, we were working out of multiple systems. Each department had its own system; yes, they were supposed to talk to each other but didn’t. An integrated ecosystem allowed us to reset, rethink how we do business, and unite as an organization. ROI Solutions is not in the business of selling you a database. What it is in the business of is partnering with you to provide you the CRM and all of the support they can provide for you to think through how you use this tool at your organization to do your work more efficiently, effectively, and more successfully.
Mary Murtala
Senior Director of Development Operations
National Parks Conservation Association
We were looking to develop more 1:1 relationships with our members, but to do that, we needed to reallocate resources and find efficiencies. The ability to rethink our old processes at once generated those efficiencies. We had a vastly improved sustainer billing process, one of the most measurable out-of-the-box improvements, with over 57,000 sustainers. Now many people on our gift processing team can focus on our members rather than spending time keying data.
Frank Glavin
Chief Information Officer
WHYY
Working at Defenders of Wildlife has been my first experience with Revolution CRM. I’ve used many systems in the past, and I’ve been amazed at how easy it has been to acclimate to their user interface, figure out where everything is, and quickly view the data we have stored in the solution.
Dana Hickman
Director, Marketing Operations
Defenders of Wildlife
With Revolution CRM, we’re able to bring high-touch fundraising to scale without losing the personal connections that matter most. The tools help us act on data—not just store it—so our team can prioritize relationships, stay coordinated, and interact with intention.
Nathalie Bessette
Donor Relations Operations and Communications Specialist
WHYY
We had two teams, two CRMs, countless different procedures, and a challenging road ahead. Our ROI implementation team made us feel comfortable and confident from day one. They thoughtfully guided us through the entire process offering guidance through suggested best practices and allowing us to forge our own path. They were thorough and kept us on track, and we could launch even a few days ahead of our projected timeline!
Brynn Carris
Director of Membership and Development Operations
Vermont Public
ROI gets to know its clients very intimately. They understand the organization’s dynamics, changing times, and technology and remain one step ahead. I think that’s what separates them from their competitors in the space.
Dane Grams
Membership Director
Human Rights Campaign
We have a true partnership with ROI Solutions. During onboarding, our team at ROI dove into our program and asked the right questions to better understand our direct response strategy and goals. They get the big picture and understand the intricacies of our data to assist us in getting the right message to the right audience at the right time. We have been impressed with their responsiveness and willingness to pivot quickly with changes to our program. ROI is at the table when we implement new strategies and always look for ways to streamline our process.
Shira Mitchell
Vice President, Donor Development
Special Olympics International
I am not in Revolution CRM every day, but I head there frequently for important financial reports. It’s easy and quick. With our previous CRM solution, many simple things were difficult. It was an arduous process, but with Revolution CRM, it’s easy to navigate and access what I need.
Curt Chadbourne
Director of Member Services
Maine Public
One of the main reasons we are happy with our partner relationship with ROI Solutions is that they’re very responsive in listening to our suggestions. I have a highly innovative team, and having a partner that meets them with that innovation is critical for us, our organization’s success, and, ultimately, our mission.
Steve Kehrli
Vice President of Development
People for the Ethical Treatment of Animals
I’m excited about data visualization because it allows me to create dynamic shboards that tell a story about a particular strategic initiative or campaign. This makes it easier for your leadership teams to digest the data and understand what you show them. And once they’re built, they will be automatically refreshed, so you don’t have to manage manual downloads.
Michelle Grames
Director of CRM Systems
American Lung Association
The longevity of our relationship with ROI Solutions is a testament to their understanding of our business. Unlike other vendors, we don’t have to repeatedly explain our business case and the logic behind our decisions. The ROI Solutions team is well-versed in our business and our use of their system, demonstrating their deep knowledge of our database and processes.
Geoff Garcia
AVP, Information Technology
March of Dimes
Before the transition to Revolution CRM, Special Olympics faced numerous challenges. Our sustainers were managed in one system, while planned giving was handled in another. Integration with our online fundraising system was a struggle, and reconciliation with our finance department was cumbersome. We also had lots of duplicate records. However, since the implementation of Revolution CRM, we have a reliable single system of record, significantly improving our supporter engagement and instilling confidence in our operations.
Monica Muten
Vice President, Direct Response Marketing
Special Olympics
“It’s ROI Solutions’ industry knowledge, care in our partnership, and appreciation of our mission that makes such a difference. You’re not just a checked box on someone’s schedule to show if something’s red or green that week. In a sea of vendors, it’s hard to know who you can really trust. ROI Solutions has never failed us, and they’ve been consistent in terms of performance and support for our staff.”
Lauren Komrosky
Chief Digital Officer
Connecticut Public
Revolution CRM’s architecture makes connecting and integrating with different partners easy. It is critical because each partner is best of breed for us and serves our purposes best.
Jeff Regen
Vice President of Development
WETA
ROI Solutions invests time, talent, and effort into its systems. Everyone at ROI Solutions is focused on improving Revolution CRM and your use of it.
Mary Murtala
Senior Director of Development Operations
National Parks Conservation Association
We searched for our next CRM after maintaining several systems to manage each affiliate organization. The consolidation and transition have transformed our ability to work with our data, and it has radically improved our reporting and the efficiency of our operations across the whole organization. The ROI team has also remained integral to ensuring the integration across our offline and online systems function smoothly.
Joanne Wilson
Vice President, Advancement Operations
Humane Society of the United States
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About ROI Solutions
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Why ROI Solutions
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Tune Your Targeting
The Team Behind the Machine
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