We’re excited to announce a new integration, co-developed with Contributor Development Partnership (CDP), that brings NPR donation data directly into Revolution CRM to build a more complete view of your donors. During the course of our partnership with CDP, we have worked together to align our offerings to benefit public media organizations, including integrations to other essential products and services.
What Is the Revolution CRM NPR Integration?
NPR collects donations for member stations, which are deposited into each station’s Stripe account. Now, with the Revolution CRM NPR integration, those transactions can automatically become part of your CRM.
This integration queries Stripe several times a day for new NPR-related donations. When new transactions are found, they’re processed into your Revolution CRM system—creating accounts, transactions, and pledges—so you can see NPR donations alongside all other giving activity.
Who Should Use This Integration?
If your station receives NPR donations through Stripe—from NPR Plus podcast subscriptions or donation forms on the NPR website linked to your station—you can use this new feature.
What You Can (and Can’t) Do with NPR Donations in Revolution CRM
While NPR donations are now visible in Revolution CRM, they can’t be actively managed there due to Stripe’s incompatibility with our payment processing systems. Here’s what to expect:
- One-time Donations: Each one-time donation from NPR will appear in Revolution CRM as a transaction.
- Recurring Donations: Each monthly donation from NPR will appear in Revolution CRM as an individual transaction and be associated with a pledge record.
- Pledge Changes: Pledge amounts changed through the Stripe platform will be treated as a separate pledge. The existing pledge will remain open until it is resolved according to your station’s rules.
- Cancellations & Refunds: Refunds for these transactions will be handled through the Stripe platform and manually entered into Revolution CRM.
How to Get Started
To enable the sync, your station must provide ROI Solutions with a restricted Stripe API key and your Stripe account ID. Once we receive this, we’ll configure the integration with your specific source codes and any additional customization you request. Our development team will enable the sync, and you’ll see NPR transactions flow into Revolution CRM.
We’re here to help you make the most of your donor data—wherever it comes from. If you want to learn more or have questions about how donations will appear in your system, contact your ROI Solutions Account Team for more information and pricing. CDP Member Service Bureau stations should speak directly with their contacts at CDP.
