Last year, ROI Solutions welcomed nearly 50 public media organizations to Revolution CRM! Contributor Development Partnership (CDP) onboarded its Member Service Bureau stations, converting from Salesforce and re-architecting its technical ecosystem to serve the public media sector better. Cascade Public Media, Connecticut Public, and Twin Cities PBS also transitioned, finding new efficiencies and fundraising success. A few months ago, Chicago Public Media completed its implementation. Combined with the many other public media organizations that depend upon ROI Solutions, the largest concentration of public media donors now resides on Revolution CRM.
“Through our partnership with ROI, we rallied together to do something extraordinarily difficult on a very tight timeline,” said Michal Heiplik, CEO of CDP. “The CDP team took on hard challenges, learned how to work with a new partner in new ways, and brought along our clients simultaneously. We expanded our community and reaffirmed its power and our values. Together, we have created (and continue to create) a team, technology, and values foundation that will enable public media organizations to raise more funds to put more services into their communities. Our collaboration with ROI puts both companies in a position to do more for public media and other nonprofits in the coming years than either company could accomplish alone.”
“It’s ROI Solutions’ industry knowledge, care in our partnership, and appreciation of our mission that makes such a difference,” said Lauren Komrosky, Chief Digital Officer of Connecticut Public. “You’re not just a checked box on someone’s schedule to show if something’s red or green that week. In a sea of vendors, it’s hard to know who you can really trust. ROI Solutions has never failed us, and they’ve been consistent in terms of performance and support for our staff.” After implementing automated declined sustainer processes across Revolution CRM and Engaging Networks, Connecticut Public recaptured over $80,000 in annualized donations over the first few months after going live.
According to Patrick Duvall, Technical Project Manager at Chicago Public Media, “The ROI Solutions team helped align and balance the needs of various stakeholders in our organization, fostering communication around implementation goals and expectations, with a particular focus on financial reconciliation. They flexed with us through many organizational changes. They kept the project moving and focused on our priorities.”
Connecticut Public, WHYY, and Twin Cities PBS joined our first class of early adopters for our Unite Analytics data platform. They have combined data from across their infrastructure to create dashboards and visualizations that provide new insights into donors and members.
“We continue to prioritize innovation for public media,” said Gina VanderLoop, Founder & CEO of ROI Solutions. “With CDP, we developed and launched a new TVault integration to Revolution CRM. We co-created the Benchmarking Insights Initiative, which brings together public media and other nonprofit organizations to analyze sustainer programs. We’re developing MiLo Intelligence predictive models to help public media organizations better target their outreach for improved, cost-effective results. We have also pulled teams from across our organizations to identify and prioritize new work to enhance stations’ Revolution CRM experience based on user feedback. We’re excited by the great work we’ve accomplished together and the many opportunities planned for 2025 to positively impact fundraising in public media, which will become increasingly important.”
